Vienna presents new web portal: More service, fewer clicks!

Vienna presents new web portal: More service, fewer clicks!

The City of Vienna has completed a major update for its web portal wien.gv.at. This relaunch not only brings a fresh appearance, but also ensures more user-friendly navigation. The new online platform is intended to make dealings with authorities faster, easier and more barrier-free for all Viennese. So reported oe24 that the website speaks the language of the citizens and not that of the administration. The new online services, such as applying for passports and searching for kindergarten places, have been significantly simplified.

A key goal of the relaunch is to increase the reliability, trust and security of the information offered. The navigation has been halved and topic tags are used instead of the classic border structure. This makes it easier for citizens to search for information: just a few clicks are enough to find the information they need. In addition, the workload for municipal employees has been reduced, while the quality of service has increased at the same time.

Accessibility in focus

Particular attention was paid to accessibility during this revision. As the city itself reports, these aspects are not only within the national, but also within the international legal framework. The step towards a barrier-free web is intended to ensure that all Viennese, as well as visitors to the city, can lead a self-determined life - without having to rely on outside help. Barrier-free construction and digital services not only benefit people with disabilities, but also families with small children and older people. The city has set itself the goal of minimizing barriers in public spaces in order to create a pleasant living environment and has consistently anchored this in its building regulations for many years ( wien.gv.at ).

Requirements for accessibility in residential and public buildings have existed since 1991, while sidewalk lowering has been implemented since 1988. Integrating these principles into digital formats is therefore just a logical step. But not only in Vienna, but also in other European institutions, accessibility is viewed as a legal obligation. Accessible web design is also seen as part of a citizen-oriented and inclusive administration, which means that no one is excluded from important information and services ( town hall.io ).

Modern infrastructure for the future

In addition, over 1,000 pages have been rebuilt and merged into a central content hub. The new design is not only mobile-friendly, but also meets high technical standards and is stable, even under high loads. This ensures that the website will continue to run stably in the future and meet the needs of citizens. The new infrastructure was created by merging three separate systems.

Another innovative component is the new event calendar, which is personalized and searchable. There is also a city map that offers razor-sharp representations and makes it possible to combine different routes in real time. This clear, user-friendly structure of the new web portal now makes it even easier for the citizens of Vienna to access the digital services they need.

With these measures, Vienna is not only taking a further step towards digitalization, but also ensuring accessibility that is accessible to everyone. The city has shown a good knack for making life easier and more pleasant for everyone involved.