Viennese citizens report disturbing grievances via the Sag's Vienna app!

Viennese citizens report disturbing grievances via the Sag's Vienna app!

In recent years, the “Sag’s Vienna” app has developed into a central tool for citizen participation in the Austrian capital. Since its introduction in February 2017, the application has enabled Viennese people to report grievances in public spaces quickly and easily. From broken benches to overflowing garbage bins to broken traffic lights, the list of reporting options is varied. No registration is necessary and the exact location can be conveniently marked on a digital city map, which greatly simplifies reporting. MyDistrict reports that a total of 443,992 reports were received by July 31, 2025.

In 2023, the app already recorded 92,985 reports, and 2024 also started off strong - around 54,925 reports were registered by the end of July, which corresponds to an estimated total of almost 94,157 reports for 2024. This increase impressively shows how residents want to actively shape their city. The most common complaints are particularly noticeable: in 2024, 29.88% of reports concerned contamination, while concerns about public furniture and green spaces were also often discussed. By the middle of 2025, contamination had even risen to 30.8% of all reports submitted.

The most common concerns

The reports are divided into different categories that reflect the reality of urban life. At the top of the list, in addition to the contamination already mentioned, are also problems in the area of ​​public furniture: 29.46% of reports in 2024 and 26% by July 2025. In addition, problems with green spaces are playing a growing role, which at 10.12% of reports this year represents a slight increase compared to the previous year. The app seems to listen to citizens' concerns and gives them the opportunity to get involved directly. District Journal highlights that wilted flowerbeds and littered street corners are also common topics.

For all those who do not want to use digital reporting systems, there are additional hotlines such as the light telephone (0800/33 80 33) on MA 33 or the crap telephone (01/754 648) on MA 48. These options complement the app and offer citizens several ways to communicate their concerns.

Digital technologies and urban planning

The importance of this digitalized form of citizen participation is also clear in the context of modern urban planning. Digital technologies enable more efficient planning processes and promote active participation of citizens. Platforms and apps like the “Sag’s Vienna” app strengthen the democratic foundation of urban development and contribute to happier communities. Loud MobileCity The direct participation of citizens in urban design is essential today.

Overall, it shows that the “Sag’s Vienna” app not only functions as a practical reporting point, but also acts as an important component in helping to shape a city worth living in. The growing number of reports is an indication that the commitment of the Viennese is very popular and that they want to actively shape the city's design. With the right digital tools, an open dialogue between the population and the city administration can be promoted, which ultimately benefits everyone.