Viennese kebab dilemma: 87 euros for two missing snacks!

Viennese kebab dilemma: 87 euros for two missing snacks!

Vienna is currently experiencing a bizarre incident from the world of delivery services. A 30-year-old man ordered two kebabs and two cokes through the Foodora delivery service - and at a price that caused a stir. Instead of the expected cost of around 43 euros for the first delivery, the Viennese received an invoice for a whopping 87.16 euros. This is because the first order never arrived because the supplier couldn't find the address and incorrectly marked it as "delivered".

As the young man reports, the house numbers in his apartment complex range from 55 to 103, which makes finding his apartment a real challenge. To relieve his hunger, he quickly placed a second order, which cost 43.60 euros and finally arrived about an hour after the first order. Foodora confirmed the incident and admitted that there can occasionally be difficulties with addresses in large building complexes. There really is something going on!

The e-commerce boom

This incident also sheds light on developments in e-commerce, which have been steadily increasing since the turn of the millennium. According to figures from Statista, sales continue to grow and forecasts for 2024 point to record sales, particularly in clothing, electronics and telecommunications. What you shouldn't forget: Clothing accounts for around 20% of total sales in B2C e-commerce - a significant proportion.

The majority of online shopping users now use their smartphones, a trend that is also being promoted by ongoing digitalization and e-commerce providers such as Amazon. Amazon is the undisputed leader of online retailers in Germany, followed by Otto and MediaMarkt. Over 40% of internet users shop online at least once a month, with security often being the biggest concern when shopping online.

The dark side of online shopping

But mail order also has its downsides. High delivery costs and problems with returns are common points of criticism. The return rate of 31% is a serious problem, particularly in the clothing sector, which leads to an increased amount of waste. More and more consumers want more sustainable solutions, such as reusable packaging. E-commerce must not lose sight of these challenges, especially at a time when awareness of environmental protection is growing.

In summary, while the delivery service scandal is a topic of conversation in Vienna, it also shows how important it is that both customers and providers in e-commerce focus on the issue of address accuracy and sustainability. In a world where online shopping is increasingly integrated into everyday life, such mishaps can happen again and again, but like the kebab orderer in Vienna, there is often more to tell than expected.

For more information about the current trends in e-commerce, visit the Statista website and get inspired!

And for more about the bizarre sides of life, read what Ruhr24 has to report. When it comes to delivery services, you can never be too careful, can you?

Finally, we can only hope that such incidents do not become the norm and that in the future we can enjoy not only fast but also accurate deliveries!