Canal+ has to pay back activation fees – this is how you claim your money!

Canal+ has to pay back activation fees – this is how you claim your money!

Viennese consumers can breathe a sigh of relief! After intensive efforts by the Vienna Chamber of Labor, the TV and streaming provider Canal+ (formerly HD Austria) has to pay back its controversial activation fees. The sum of up to 29.90 euros, which was considered unlawful at the time, will now be refunded. This is what they report My district as well as the Vienna Chamber of Labor.

The Chamber of Labor's lawsuit aimed to review the provider's questionable contractual clauses. In particular, the focus was on the activation fee clause, which has now been declared unlawful. Canal+ has now committed to refunding this fee upon request, thereby taking an important step in the customer relationship. Today reports that affected customers will receive a letter from Canal+ containing all the information necessary to claim a refund.

Reclaims made easy

Affected consumers who are still waiting for their information letter do not need to panic. If the letter is not received, you can also request a refund of the fees directly via the Canal+ website. The Chamber of Labor has also provided a sample letter so that the reclaim can be made as simple as possible.

This agreement is not only a success for consumers, but also a sign that large companies like Canal+ are ready to respond to their customers' concerns. The provider is also planning to expand in Austria and would soon like to secure the license to broadcast the Bundesliga. So it remains to be seen how Canal+'s future offerings will develop.

The focus on transparency and fair contractual clauses is very important to many consumers. Repaying the activation fees is therefore a good step in the right direction. Consumers can look forward to further information from Canal+, while the Chamber of Labor will continue to ensure that consumers' rights are protected.