Canal+ has to repay activation fees - so you demand your money!
Canal+ has to repay activation fees - so you demand your money!
The Viennese consumers are allowed to breathe a sigh of relief! After intensive efforts by the Vienna Chamber of Labor and Streaming Canal+ (formerly HD Austria), the TV and streaming provider must repay its controversial activation fees. The sum of up to 29.90 euros, which was then considered illegally, is now being reimbursed. This is reported by the My district as well as the Chamber of Labor Vienna .
The Labor Chamber's lawsuit aimed to check the provider's questionable contractual clauses. The focus was in particular on the activation fee, which was now declared illegal. Canal+ has now undertaken to reimburse this fee on request, and thus take an important step in the customer relationship. today reports that affected customers are received a letter from canal+, which contains all the necessary information.
RECTIONS Easy made
Consumers affected who are still waiting for their information letter do not have to panic. If the letter fails, you can also reclaim the fees directly via the Canal+ website. The Chamber of Labor has also provided a sample letter so that the recovery can be designed as easily as possible.This agreement is not only a success for consumers, but also a sign that large companies such as Canal+ are willing to react to the concerns of their customers. The provider is also planning an expansion in Austria and would soon like to secure the license for the transfer of the Bundesliga. So it remains to be seen how the future offers from Canal+ will develop.
The focus on transparency and fair contractual clauses is very popular for many consumers. The repayment of the activation fees is therefore a good step in the right direction. Consumers can look forward to further information from Canal+, while the Chamber of Labor will continue to ensure that the rights of consumers are preserved.
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| Ort | Innere Stadt, Österreich |
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